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Go to the shopFrequently Asked Question (FAQ)
Frequently Asked Question (FAQ)
Welcome to the Biruvi FAQ Page!
We’re here to assist with any questions about our stunning bracelets, pendants, and your overall shopping experience. If you need help or have concerns, feel free to reach out to us at sales@biruvi.com.
1. What Payment Methods Do You Accept?
To make your shopping convenient and secure, we accept the following payment options:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- MasterCard
- Paypal
- Shop Pay
- Union Pay
- Visa
At checkout, select your preferred payment method, and you’ll be securely redirected to complete your purchase.
2. What Is Your Return Policy?
We want you to be completely satisfied with your purchase. If you’re not happy, you can return items within 30 days of delivery under the following conditions:
- Items must be unused and unworn.
- Items must be in their original packaging with all tags intact.
To start a return, contact us at sales@biruvi.com, and we’ll guide you through the process.
3. How Long Will It Take to Receive My Order?
We aim to deliver your order as quickly as possible. Below are our estimated delivery times:
- Handling Time: 1-2 business days
- Transit Time: 8-11 business days
- Total Estimated Delivery Time: 9-13 business days
Order Cut-Off Time: 16:00 (GMT+01:00), Central European Time (Berlin)
Please note: Delivery times may vary based on your location.
4. Can I Exchange My Items?
Exchanges are accepted under these conditions:
- If you received a damaged product
- If the product is the wrong size
- If the item is defective
To request an exchange, email us at sales@biruvi.com, and we’ll help you with the next steps.
5. How Do I Track My Order?
Once your order is shipped, we’ll send you a confirmation email with tracking information. You can also use the “Track Your Order” feature on our website to check your shipment’s progress.
6. What Should I Do If My Package Is Lost or Delayed?
If your package is delayed or lost, don’t worry. Contact us at sales@biruvi.com, and our team will assist you in resolving the issue promptly.
7. How Can I Contact Customer Support?
We’re here to help! Reach out to us via:
- Email: sales@biruvi.com
- Phone:+49 155 10830169
Our team will respond as quickly as possible to assist you with any concerns.
8. Do You Offer Free Shipping?
Yes! We provide free shipping on all orders within Germany, so you can shop your favorite bracelets and pendants without worrying about extra costs.
9. What Should I Do If I Receive a Damaged or Incorrect Item?
If your item arrives damaged or incorrect, please contact us immediately at sales@biruvi.com. We’ll arrange for a replacement or refund based on your preference.
10. Where Is Your Store Located?
Our primary store is online, but if you wish to visit us in person:
Browse our collections and shop conveniently through our website!
11. How Can I Provide Feedback or Suggestions?
We value your input! If you have suggestions or feedback about our products or services, email us at sales@biruvi.com. Your thoughts help us improve and offer the best experience possible.
Thank you for choosing Biruvi!
We hope this FAQ answers your questions. If you need further assistance, don’t hesitate to reach out to us. We’re committed to making your shopping experience smooth and enjoyable.
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